FAQ

 

Frequently Asked Questions

 

Question:

Gearkeeper.eu is a division of Avera B.V. The Netherlands. How reliable is Avera as a company?

Answer:
Avera is in this business since 1980. After all these years the founder is still the owner of the company. That is more reliable than most other companies in this business.

 

 

Question:
Is it possible to see the products before buying?
Answer:
It is possible to visit our showroom. There we display the complete range of Gear Keeper products. For opening hours please read the information in the section "Contact".

 

 

Question:
How about the guarantee of the products?
Answer:
Avera will give the the regular guarantee as promised by the manufacturer.

 

 

Question:
Why is my order not accepted?
Answer:

Avera has an excellent reputation for customer service.

In order to preserve this reputation we check every order very carefully to ensure the (payment) information is valid.

Should we have any questions about that or should the credit card company deny authorization we will not accept the order.

In general you can expect authorization from the credit card company within 24 hours.

As soon as we have the authorization we will ship the order within 24 hours.

We will inform you by email when products have been shipped.

 

 

Question:
How are goods shipped?
Answer:

Goods are shipped by regular mail. In the Netherlands the regular mail is operated by TNT post.

Please note: This is NOT the TNT express service, but regular mail!

 

Question: How are goods packed for shipping?
Answer: Single piece shipments will be send in an Arofol / Air Cap / Mail Lite Enveloppe. Larger shipments will be send in a Box. We will do everything we can to prevent damage to your order.

 

Question:
Can goods be shipped by other service than regular mail?
Answer:

Shipment by other service than regular mail will be more expensive than the offered Euro 7,50 exclusive VAT.

Currently it is not possible to use other services by using this website.

If you insist on using a different service you have to contact us by email before submitting an order on the website.